Frequently asked questions
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1. Where is your store or showroom located?
A: We are an online store. Please read about us.
2. When do I pay for my order?
A: You pay for it on delivery when you see the items in person.
3. What forms of payment do you take?
A: We accept cash, VISA, MasterCard, American Express and Discover cards.
4. How soon can I have my items delivered?
A: We offer free delivery for all of Las Vegas/Henderson, Phoenix, Souther and Northern California and its surrounding areas once a week. To find out the schedule for your city contact a FurnitureSF.com representative.
5. Why is your furniture so inexpensive?
A: Please read about us.
6. What type of wood is my item made out of?
A: Our pieces are made from solid wood oak, birch, pine, rubber wood. Some items also contain a mixture of processed and pressed woods. To inquire about a specific piece please provide your FurnitureSF.com representative with the model number.
7. Why are there so many different companies on the web advertising the same thing?
A: While most furniture companies share the same manufacturer and range closely in price mark-ups, FurnitureSF.com has few competitors when it comes to matching our price and Customer Satisfaction Checklist:
- Free delivery
- Extended warranty
- Refund/exchange policy
- Better Business Bureau member
- Record of service
8. Does Free Delivery come with set-up and assembly?
A: No. Set-up and assembly can be arranged in special circumstances through your FurnitureSF.com customer representative, and typically incurs an extra fee. Please read the free delivery section for more information.
9. What kind of warranty do I receive? What if I don't like my items once they are delivered?
A: Your satisfaction is guaranteed with FurnitureSF.com's simple warranty program with refunds and exchange policies included. Please see our warranty section.
10. How do I place my order?
A: You can shop online using our shopping cart and ordering process, or you can call us at 415-889-7543. An FurnitureSF.com representative will promptly contact you to set up a convenient delivery time.
11. I opened my box and one of my items was damaged. What do I do?
A: Please email our customer service with the model number and your contact information. An FurnitureSF.com representative will schedule an exchange of the item(s). You may also call FurnitureSF.com about your damaged item(s). Please see our contact information.
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